Frequently Asked Questions

Ready-to-ship label packs are usually dispatched within 3–5 business days. Custom label orders are made-to-order and take approximately 5–7 weeks from artwork approval. For more details, visit our Shipping Policy.

Yes! We offer custom woven labels starting from a minimum of 500 pieces. Simply upload your artwork and we'll guide you through the setup process. Our turnaround time is typically 5–7 weeks.

Yes, the minimum order quantity (MOQ) for custom woven labels is 500 units.

Custom orders can be cancelled before production starts, with a 50% cancellation fee. Once production has begun, cancellations are not possible.

We use tracked Australia Post for most deliveries, with the option for express shipping at checkout. Larger orders may be sent via courier. For shipping timelines and pricing, see our full Shipping Policy.

Yes, we ship internationally (excluding Canada and the USA). Rates are calculated at checkout based on destination and order size. More information is available on our Shipping Policy page.

If there's a fault with your order, please contact us within 7 days of receiving your package. We'll arrange a solution, whether that's a refund, replacement, or credit. For return instructions and eligibility, visit our Return Policy.

Yes, you can return unopened label packs within 14 days of delivery. Please note that return postage is at your cost, and original shipping fees are non-refundable. Full details are outlined in our Return Policy.

Yes! Our woven labels are made to withstand regular washing and wear. We recommend washing garments on a gentle cycle in cool water and line drying where possible.

You'll receive a tracking link via email once your order is dispatched. You can follow the delivery status through Australia Post. For more info, refer to our Shipping Policy.

Not at this time. All orders are shipped from our warehouse via Australia Post or courier.

We accept Visa, Mastercard, AMEX, PayPal, Afterpay, Apple Pay, and Google Pay.